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ON AIR Support

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ON AIR Support IconAt American Tower, we take the customer experience seriously.

We utilize a network of people, systems and processes to assist you in getting on air faster.

Our internal teams display the level of responsibility and accountability that you expect from a valued business partner. 

Leasing Operations – The catalyst for the customer leasing experience, they ensure our customers get on air quickly. This team supports collocation activity on various asset types, including wireless and broadcast towers, rooftops, Distributed Antenna System (DAS) networks and Backup Power Solutions. Leasing Operations processes collocation applications, tracks progress and provides status updates utilizing ON AIR Access, our 24/7 customer portal.

Engineering – Delivers innovative structural engineering solutions to get our customers on air quickly, while ensuring the safety, quality and reliability of every American Tower site. We know our assets better than anyone else. 

(Engineering services in Illinois, New York, North Carolina and Michigan are provided through the associated firm A.T. Engineering Services, PLLC. Engineering services in Connecticut are provided through the associated firm A.T. Engineering Services, LLC.)

Network Operations Center – Provides best-in-class monitoring and support for the full breadth of our services. Highly skilled engineers and technicians stand ready to ensure smooth and efficient assessment and resolution of any service-impacting issues on any of our platforms.  

Regulatory Compliance – Ensures our sites meet federal, state and local environmental regulations and administers our Bird Watch Program for monitoring site access in areas where protected bird species nest.

Landlord and Customer Relations – Responds to all landlord and customer inquiries, providing immediate service and forwarding contact to the proper internal functional group to ensure prompt resolution.