Through our Core Principles, our employees support our Stand & Deliver mission of leading wireless connectivity around the globe, innovating for a mobile future, driving efficiency throughout the industry and growing our assets and capabilities to meet the needs of our tenants. The integration of these principles into our daily work begins with our senior leaders. They lead by example and are responsible for setting the tone for how we want our business units and employees to carry themselves, day in and day out. It is our responsibility to provide the structure and framework for our employees to succeed in their work. We use a robust system of feedback to regularly assess where we can improve our management, coupled with a strong portfolio of programs to further develop our teams’ capabilities and enhance our diversity, in order to operate more effectively and better serve our tenants.

Board of directors diversity

Promoting Diversity and Inclusion

A major component of our diversity program is ensuring that mutual respect, inclusion and collaboration remain at the forefront of our culture. Workforce diversity gives American Tower a strategic advantage, as it brings fresh ideas into the business and helps us stay better connected to our tenants and communities. Our employees across the globe bring unique perspectives and come to us with different backgrounds, cultures and experiences. We know these differences help drive innovation and long-term success.

EEO-1 Report

  • The U.S. Equal Employment Opportunity Commission (EEOC) requires employers to submit an EEO-1 report on an annual basis (the EEOC has delayed the collection of data in 2020 until March 2021 due to COVID-19). The report breaks down an employer’s workforce by race, ethnicity and gender across job categories established by the EEOC. The data in the below report is from 2018 and was submitted to the EEOC in 2019.
  • We employ approximately 5,500 employees in 20 countries around the globe. The data included in our EEO-1 report reflects our U.S. operations only per the scope of the EEOC.
  • The job categories in the EEO-1 report below are provided by the EEOC and encompass a broad range of American Tower job titles and levels. For reference, generally, the “Executives/Sr. Officials & Mgrs” category reflects our executive level employees; the “First/Mid Officials & Mgrs” category reflects our employees who are managers; the “Professionals” category reflects our non-managers; the “Technicians” category reflects our tower site employees; the “Sales Workers” category reflects our sales staff; and the “Administrative Support” category reflects our administrators.
  • For more information on American Tower’s commitment to Diversity and Inclusion, please see our Sustainability Report.

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Employee Training and Development

Our people are the most valuable asset in which we invest. Our investments in training and professional development are essential components of our approach to people management. By offering our employees opportunities to further develop their skills and capabilities, we can continue to provide our tenants with state-of the-art, high-quality services and outstanding customer service, and we can be best positioned to achieve our strategic goals.

Quality Assurance

Tower Repair

Around the globe, our engineering teams are responsible for ensuring the proper design, modification and maintenance of our tower portfolios. Our industry-leading U.S. Tower team of experts provides fast, reliable and up-to-date engineering services for thousands of structural analyses annually, while adhering strictly to the standards set forth in the American National Standards Institute (ANSI) Telecommunications Industry Association (TIA)-222. Statistically driven quality assurance procedures are applied to improve internal processes, enhance interdepartmental information flow and ensure that the highest degree of long-term, safe solutions are implemented.

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American Tower was named one of the World’s Most Admired Companies in 2020 by FORTUNE magazine.