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FAQs

Can I pay by credit card?

American Tower does not currently accept payment by credit card, but we are looking to offer this option soon.

How can I receive copies of my lease or other documents?

Please contact your assigned Collections Analyst or call our accounts receivable customer service line at 800-731-3226 to request copies of any necessary documentation.

Where can I get a statement of account?

Please contact your assigned Collections Analyst or call our accounts receivable customer service line at 800-731-3226 to receive a statement of your account, including any outstanding balance information.

How do I change my billing address or other account-related information?

Please contact your assigned Collections Analyst or call our accounts receivable customer service line at 800-731-3226 to have the information updated in our system. It’s important to note, you may need to provide documentation to support the information change before we can update our system.

Why did my bill increase?

Please contact your assigned Collections Analyst or call our accounts receivable customer service line at 800-731-3226 to confirm the monthly billing amount for your lease.

Why do I need to complete a credit application?

All new customers must complete a credit application, as part of our standard practices.

Even if you’re a customer who has done business with American Tower in the past, we will request a credit application if:

  • The customer entity of a new application does not match a customer entity that has a credit application on file
  • The application is out of date

What payment-related issues could hold up my project?

  • Any past-due balances
  • Credit requirements that haven’t been met
  • Reached your credit limit

Please call our accounts receivable customer service line at 800-731-3226 to expedite resolving this issue.

How can I remove a credit hold?

Please call our accounts receivable customer service line at 800-731-3226 to expedite resolving this issue.

How can I make sure my payment is applied quickly to keep my project on track?

For project-related payments, including the PO Request with your payment can help get it applied to the correct project quickly and accurately.

What could make the payment process go faster?

If you’re a customer who receives monthly invoices, providing the invoice number with your payment can help speed the payment process.

If you don’t receive monthly invoices, providing the American Tower lease number or tower number with your payment, as well as identifying the month(s) being paid, can help ensure quick and accurate payment processing.

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To get continually better over time—that is our goal. We believe in providing frequent opportunities for our customers to submit their feedback, so we can use it to make changes and improve how we work together.

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