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FAQs

Do I need to register for an American Tower account, and how do I do so?

Yes, you do need to register. Go to americantower.com/accountlogin and click on the link at the bottom that says: “Don’t have an account yet and need to register?” From there, you’ll be asked a series of questions, so you can provide the information we need to grant you access.

I already have an ON AIR Access account. Do I need to do anything special to get an American Tower account?

If you have an active ON AIR Access account, you’ll receive an email from American Tower with your new username and a link to get started. When you click this link, it will prompt you to set your password and log in to your new American Tower account. Once you’ve received that email, your previous credentials will no longer work to log in to ON AIR Access.

If you’ve not received this email or need additional help, please contact onairaccess@americantower.com or call 877-ATC-SITE and select option 3.

Why has ON AIR Access gone away?

While we are no longer using the ON AIR Access name, an American Tower account includes all the functionality you are used to working with in ON AIR Access, like site locator, online application, and project tracking. However, there is also added functionality, like the ability to request site access or report a site issue.

We are committed to evolving this tool to meet your needs, so be sure to give us feedback on what would be helpful to include in the future. There are ways to provide feedback within the tool.

I used to have an ON AIR Access account, which is now deactivated. How can I regain access?

You will need to register for a new American Tower account. Go to americantower.com/accountlogin and click on the link at the bottom that says: “Don’t have an account yet and need to register?” From there, you’ll be asked a series of questions, so you can provide the information we need to regrant you access.

It seems like an American Tower account is only for a particular kind of customer. Who exactly is it meant for?

An American Tower account is designed as a helpful tool for customers who are interested in and are currently collocating on our assets, including tower and rooftop sites. Within an American Tower account, you can find sites, apply for collocations, and track project status.

What are my credentials for my American Tower account?

Your username is the email address you used to register (for your American Tower account or for ON AIR Access, if you previously had an ON AIR Access account) plus .atc. For example, if your email address is john.smith@companyname.com, your username would be john.smith@companyname.com.atc. Before you can log in to your American Tower account for the first time, your password will need to be set, which you can do by clicking on the link within the email you would have received from American Tower. If you need to reset your password, there is a link on the log-in page to do so.

What do I do if I’m having trouble logging into my account?

Make sure your username is correct (the email address you used to register plus .atc). If you forgot your password, follow the link on the log-in page to reset it.

If you’re still having trouble, contact onairaccess@americantower.com or call 877-ATC-SITE and select option 3.

I forget my password. What do I do?

Click on the “Forget your password?” link on the American Tower account log-in page. An email containing a link that allows you to reset your password will be sent to the email address with which you registered.

How do I change my password?

Once logged in to your American Tower account, click on “My Settings” in the upper-right corner of your screen, then select “Change Password” and follow the prompts.

My email address has changed, so I’d like to update my username. What do I do?

Your username is the email address you registered with plus .atc. If you’ve changed your email address and would like to update your username to match it, please contact onairaccess@americantower.com or call 877-ATC-SITE and select option 3 for assistance.

How do I add or change the company for which I’m allowed to submit applications?

Once logged in to your American Tower account, under Profile, click “Access to Applications.” This will bring you to a page where you can let us know the parent customers, organizations, or legal entities you need access to.

How do I update/manage my account information?

Once logged in to your American Tower account, click “My Profile” in the upper-right corner and edit your information as necessary.

How do I get help with using site locator?

You can review our site locator Quick Start Guide. For additional questions, please contact onairaccess@americantower.com or call 877-ATC-SITE and select option 3.

When I registered, I only needed access to finding sites. Now I need to be able to fill out applications and track my projects. How do I change my access?

Once logged in to your American Tower account, click “My Profile” in the upper-right corner, and then click “Request Additional Access”, from here you can click on the appropriate selections.

How do I get help with filling out an online application or tracking my existing projects?

Please contact your Account Project Manager or onairaccess@americantower.com for assistance.

Where do I find the alerts that used to be on the homepage of ON AIR Access

Once logged in to your American Tower account, go to the “Apply and Track” section and navigate to “Projects.” The alerts can be found here.

Can I work within my American Tower account on a mobile device?

Yes, but you may find certain functionalities easier to navigate on a desktop.

How can I get help with a project-specific question?

Please contact your assigned Account Project Manager. You can find their contact information within your American Tower account, under the “Projects” tab within the “Apply and Track” section.

Where can I share an idea that would make my American Tower account much more useful?

To share feedback specific to your American Tower account, you can complete this short feedback form.

To share more general feedback on working with American Tower, you can complete this short feedback form.

Both are also available within your American Tower account to make it easy for you to share your feedback at any time. We appreciate any feedback you choose to share with us and use it to make improvements to the way we serve our customers.

I wasn’t granted access to an American Tower account, but I really need it. What do I do now?

Please contact onairaccess@americantower.com or call 877-ATC-SITE and select option 3 for assistance.

Share Your Feedback

At American Tower, we are committed to collecting, reviewing, and acting on the customer feedback we receive—all with the goal of continually improving how we serve you. When working with us, you will be invited to provide your input along the way. Or, you can visit us here to share your thoughts at any time.

SUBMIT FEEDBACK FORM