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FAQs

Do I need to register for an American Tower account, and how do I do so?

Yes, you do need to register. Go to americantower.com/accountlogin and select how you work with American Tower. From there, click on the link at the bottom that says “Don’t have an account yet and need to register?” You’ll then be asked a series of questions, so you can provide the information we need to grant you access.

Who should have an American Tower account?

An American Tower account is currently designed as a helpful tool for customers who are interested in or are currently collating on our assets and for vendors who work on behalf of customers of American Tower. Customers can find sites, apply for collocations, track project status, and more. Vendors can find sites, request site access, report a site issue, and more.

At this time, American Tower accounts are not intended for landlords, land owners, building or venue owners, or American Tower employees. Learn more about how these other groups may work with us.

Why has ON AIR Access gone away?

While we are no longer using the ON AIR Access name, an American Tower account includes all the functionality you may have used within ON AIR Access, like site locator, online application, and project tracking. However, there is also added functionality, like the ability to request site access or report a site issue.

We are committed to evolving this tool to meet your needs, so be sure to give us feedback on what would be helpful to include in the future. There are ways to provide feedback within the tool.

I used to have an ON AIR Access account, which is now deactivated. How can I regain access?

You will need to register for a new American Tower account. Go to americantower.com/accountlogin and select how you work with American Tower. From there, click on the link at the bottom that says “Don’t have an account yet and need to register?” You’ll then be asked a series of questions, so you can provide the information we need to grant you access.

What are my credentials for my American Tower account?

Your username is the email address you used to register (for your American Tower account or for ON AIR Access, if you previously had an ON AIR Access account) plus .atc. For example, if your email address is john.smith@companyname.com, your username would be john.smith@companyname.com.atc. If you need to reset your password, there is a link on the log-in page to do so.

What do I do if I’m having trouble logging into my account?

Make sure your username is correct (the email address you used to register plus .atc). If you forgot your password, follow the link on the log-in page to reset it.

If you’re still having trouble, contact onairaccess@americantower.com or call 877-ATC-SITE and select option 3.

I forget my password. What do I do?

Click on the “Forget your password?” link on the American Tower account log-in page. An email containing a link that allows you to reset your password will be sent to the email address with which you registered.

How do I change my password?

Once logged in to your American Tower account, click on “My Settings” in the upper-right corner of your screen, then select “Change Password” and follow the prompts.

My email address has changed, so I’d like to update my username. What do I do?

Your username is the email address you registered with plus .atc. If you’ve changed your email address and would like to update your username to match it, please contact onairaccess@americantower.com or call 877-ATC-SITE and select option 3 for assistance.

How do I add or change the company for which I’m allowed to submit applications?

Once logged in to your American Tower account, under Profile, click “Access to Applications.” This will bring you to a page where you can let us know the parent customers, organizations, or legal entities you need access to.

How do I update/manage my account information?

Once logged in to your American Tower account, click “My Profile” in the upper-right corner and edit your information as necessary.

When I registered, I only needed access to finding sites. Now I need to be able to fill out applications and track my projects. How do I change my access?

Once logged in to your American Tower account, click “My Profile” in the upper-right corner, and then click “Request Additional Access”, from here you can click on the appropriate selections.

How do I get help with using site locator?

You can review our site locator Quick Start Guide. For additional questions, please contact onairaccess@americantower.com or call 877-ATC-SITE and select option 3.

How do I get help with filling out an online application or tracking my existing projects?

Please contact your Account Project Manager or onairaccess@americantower.com for assistance.

How can I get help with a project-specific question?

Please contact your assigned Account Project Manager. You can find their contact information within your American Tower account, under the “Projects” tab within the “Apply and Track” section.

Can I work within my American Tower account on a mobile device?

Yes, but you may find certain functionalities easier to navigate on a desktop.

Where can I share an idea that would make my American Tower account more useful?

To share feedback on your American Tower account or general feedback on working with us, customers can complete this short customer feedback form; vendors can complete this short vendor feedback form.

These forms are also available within your American Tower account to make it easy for you to share your feedback at any time. We appreciate any feedback you choose to share with us and use it to make improvements to the way we work together.

I wasn’t granted access to an American Tower account, but I really need it. What do I do now?

Please contact onairaccess@americantower.com or call 877-ATC-SITE and select option 3 for assistance.

I’m a vendor, and this experience looks different. Why did you change it?

We are always working to improve the way we work with our customers and vendors. We have recently optimized the online experience we provide to vendors. You can still request site access and report a site issue, but now you can do more, like find site location information using our site locator tool.

I’m a vendor and need site access. How do I request site access?

If this is a site emergency, please call our 24/7 Network Operations Center (NOC) toll free at 877-518-6937. If this is not an emergency, you can request site access online from your American Tower account from within the Customer or Vendor Support section. To log in or register, go to americantower.com/accountlogin. You can also call our NOC toll free at 877-518-6937 to request site access.

I’m a vendor and need to report a site issue. How do I report a site issue?

If this is a site emergency, please call our 24/7 Network Operations Center (NOC) toll free at 877-518-6937. If this is not an emergency, you can report a site issue online from your American Tower account from within the Customer or Vendor Support section. To log in or register, go to americantower.com/accountlogin. You can also call our NOC toll free at 877-518-6937 to report a site issue.

Share Your Feedback

At American Tower, we are committed to collecting, reviewing, and acting on the customer feedback we receive—all with the goal of continually improving how we serve you. When working with us, you will be invited to provide your input along the way. Or, you can visit us here to share your thoughts at any time.

SUBMIT FEEDBACK FORM