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FAQs

Who do I contact in the event of a site emergency?

Please call our 24/7 Network Operations Center (NOC) toll free at 877-518-6937.

How do I request site access?

If this is a site emergency, please call our 24/7 Network Operations Center (NOC) toll free at 877-518-6937. If this is not an emergency, you can request site access online from your American Tower account from within the Customer or Vendor Support section. To log in or register, go to americantower.com/accountlogin. You can also call our NOC toll free at 877-518-6937 to request site access.

What is the best way to report an issue or get support for a DAS, Small Cells, or a Carrier Grade Wi-Fi network I am connected to?

The best way to report an issue or get support is to call our dedicated managed networks NOC at 888-773-4122—staff is available 24/7.

For non-urgent issues, please email das.support@americantower.com. A ticket will be created for your issue, with a prompt follow up by an American Tower staff member

I'm a landlord and have questions regarding the communications site on my property, who do I contact?

Please contact landlord relations at 866-586-9377 or landlord.relations@americantower.com.

I'm a concerned party who has questions about activity, such as construction, lighting, and security, at a site, who do I contact?

Please call our 24/7 NOC toll free at 877-518-6937.

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To get continually better over time—that is our goal. We believe in providing frequent opportunities for our customers to submit their feedback, so we can use it to make changes and improve how we work together.

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