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FAQs

Who do I contact to gain access to a site or in the event of a site emergency?

Please call our 24/7 Network Operations Center (NOC) toll free at 877-518-6937.

What is the best way to report an issue or get support for a DAS, Small Cells, or a Carrier Grade Wi-Fi network I am connected to?

The best way to report an issue or get support is to call our dedicated managed networks NOC at 888-773-4122—staff is available 24/7.

For non-urgent issues, please email das.support@americantower.com. A ticket will be created for your issue, with a prompt follow up by an American Tower staff member

I'm a landlord and have questions regarding the communications site on my property, who do I contact?

Please contact landlord relations at 866-586-9377 or landlord.relations@americantower.com.

I'm a concerned party who has questions about activity, such as construction, lighting, and security, at a site, who do I contact?

Please call our 24/7 NOC toll free at 877-518-6937.

Share Your Feedback

At American Tower, we are committed to collecting, reviewing, and acting on the customer feedback we receive—all with the goal of continually improving how we serve you. When working with us, you will be invited to provide your input along the way. Or, you can visit us here to share your thoughts at any time.

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