We Are Committed to Serving You

From the time you engage with us, we are dedicated to meeting your needs and making it as easy as possible to get the job done.

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Continued Support During COVID-19

We are all working hard to navigate the evolving COVID-19 situation together. We recognize the challenges our industry is facing, and continuing to safely support our customers and their business during this time is a priority. We are taking all necessary actions to ensure the safety and health of our employees, customers, and communities.

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Survey Results Confirm Our Approach

Customer surveys confirm our commitment to customer service makes a difference:

91%

of customers surveyed were satisfied or very satisfied with their experience

The collocation process with American Tower is smooth, seamless, and efficient. As a customer with multiple projects open, I cannot express how much I appreciate the communication and timeliness of activities.

— National mobile network operator customer

American Tower takes a hands-on, team approach to our business needs. At any given time, two to three American Tower team members are ready to jump in and offer assistance and help us plot a solution to tricky builds.

— Broadcast customer

We work with many vertical asset companies, both large and small. By far American Tower has set the standard in customer service, communication, and consistency. As a result of the great experience we are having and your team’s efficiency, we are going to make American Tower our primary vendor for vertical assets.

— Wireless Internet Service Provider (WISP) customer

Tell us how we are doing

Tell Us How We Are Doing

To get continually better over time—that is our goal. We believe in providing frequent opportunities for our customers to submit their feedback, so we can use it to make changes and improve how we work together.

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