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At American Tower, we are committed to supporting our customers and their networks, despite whatever challenges come our way. We are working hard to continue providing high-quality service to our customers, and these podcasts share some recent examples.
Episode 1: Serving Our Customers and Their Communities
Our President of U.S. Tower would like to share a few words about the actions we are taking during this time to support our customers and the community.
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Steve Vondran
President, U.S. Tower
Episode 2: Rebuild Response Post Natural Disaster
Listen to the Director of Regional Network Operations in the Southeast talk about a tornado that took down a guyed tower recently in Vossburg, Mississippi, and the efforts that restored service at the tower within three days.
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Eric Dudek
Vice President, Network Operations
Clark Lindstrom
Director, Regional Network Operations
Episode 3: Frontline Buildings Support Strategy During COVID-19
Hear how several venues supported by American Tower infrastructure have been repurposed as emergency care facilities to address the COVID-19 crisis, and what actions we have taken to ensure maximum network performance.
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Aaron Feduk
Senior Director, Real Estate Partnerships and Sales
Patrick Trueblood
Supervisor, System Performance, Managed Networks
Episode 4: Industry Expertise Results in Quick On-Air Response
Find out about the turnkey solution our broadcast team developed to help Chicago broadcasters restore their networks, after a nearby rooftop site was taken off air by serious flooding.
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Neil Searls
Senior Director, Business Development, Broadcast
Jim Leifer
Senior Manager, Broadcast Operations
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Episode 5: Keeping Up With Leasing Demand
Learn how our leasing operations management team has improved our leasing process to make it quicker and easier for customers to get on our sites.
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Regan Buckley
Vice President, Leasing Operations
Erin Rumley
Senior Manager, Leasing Operations
Episode 6: Backup Power Storm Response
Hear how one of our sites in Ohio was able to maintain connectivity for eight days, following a severe wind storm, while the local utility company made repairs to restore power.
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Jeremy McDavitt
Director, Operational Services
Kamran Taqui
Manager, Utilities Management
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Our team is ready to support you during challenging times. Read about our response to COVID-19.
Tell Us How We Are Doing
To get continually better over time—that is our goal. We believe in providing frequent opportunities for our customers to submit their feedback, so we can use it to make changes and improve how we work together.