Customer Service

American Tower Response to COVID-19 Pandemic

We are committed to the health and safety of our employees, tenants, vendors, and communities during this global crisis.

Mneesha Nahata, Vice President, Legal and Corporate Sustainability Officer | May 6, 2020

American Tower is committed to ensuring our communications real estate—approximately 180,000 sites in 19 countries across five continents—supports the wireless voice and broadband networks that keep us connected. With increased reliance on mission-critical communications as we manage the COVID-19 pandemic on a global level, American Tower must ensure access to vitally important information, while protecting the safety and health of all our stakeholders. This unwavering commitment to corporate responsibility is at the heart of how we do business at American Tower.

Commitment to Our People

Our global teams are adhering to social distancing guidelines, while performing all essential activities to ensure our tenants and vendors have safe access to our assets. In addition, our employees have been equipped to effectively work from home, so we can continue to deliver high-quality service. We are taking extra sanitation measures, providing Personal Protective Equipment (PPE) and other safety items to our field personnel, while hosting discussion forums on health and safety, wellness, and training for our employees.

Commitment to Our Tenants and Vendors

Access to our owned, managed, and leased properties remains open nearly everywhere. We are adhering to the continuing needs of our tenants and vendors, while recognizing additional safety controls or closures implemented in certain jurisdictions or by property owners. We’ve also continued to monitor assets and respond to critical events through our remote operations.

Commitment to Our Communities

Through our American Tower Foundation, we have assisted communities in need during the pandemic and have made grants to organizations focused on supporting COVID-19 response and aid efforts, including the American Red Cross, UNICEF, Project Hope, Partners in Health Organization, Boston Resiliency Fund, PM CARES Fund (India), and many more. Our Foundation has recently committed an additional $2 million to support global relief efforts. In addition, people and teams around our global organization are volunteering their time to help their local communities—from delivering food and PPE to those in need, to making donations to organizations providing COVID-19 relief.

As an essential service provider, American Tower stands poised to provide the infrastructure necessary to support the growing demand for wireless services around the globe, and we’re sharing information and collaborating with other industry leaders, policy organizations, and governments as we work together to slow the spread and mitigate the adverse impacts of the COVID-19 pandemic.