Our Customer Support

You deserve an infrastructure partner who can help deploy your network, allowing you to focus more time and resources on other business priorities. That’s why at American Tower we have dedicated teams, with deep industry experience, to meet your needs and make site collocation and network deployment as easy as possible.

Contact Us

Committed to Serving You

We strive to provide customers with a positive, consistent, and efficient experience every time they choose to work with us. No matter where you are in the leasing process—identifying the right solution for your network, applying for sites, securing a Notice to Proceed (NTP), or installing equipment and maintaining the network—we work to support your deployment at every stage and ensure goals and timelines are met. Our industry experts guide you every step of the way and help you to make the best decisions for your business.

A cell tower stands by a highway, seen from above.

Towers, Rooftops, and Backup Power Support

Depend on the experts in our 24/7 Network Operations Center (NOC) to help you keep your network running. Our team members are always available to coordinate site access for initial installations, maintenance, or emergency requirements.

Contact our NOC, at any time, to:

  • Investigate and correct system outages
  • Schedule equipment installations
  • Conduct site maintenance, including repairing or replacing faulty equipment, resolving lighting issues, reading meters
unitedn center das system

DAS, Wi-Fi, and Private Networks Support

We have the team, tools, and technologies needed to monitor network health and performance, complete tasks, and quickly address issues.

Contact our DAS, Wi-Fi, and Private Networks support to:

  • Report a service problem, such as inadequate connectivity or connectivity loss
  • Check the status of a previously reported issue
  • Request maintenance
Data Centers

Edge Data Centers Support

Receive around-the-clock support through our Edge Data Center Customer Portal.

Within the Customer Portal, you can:

  • View and manage installed assets
  • Submit and track service orders
  • Coordinate incoming and outgoing shipments
  • Communicate with our operations team
  • Request temporary or permanent site access
  • Manage permissions for users on your account
  • View documents, such as our certification reports and the customer onboarding handbook

For additional support, call 781-926-7898 or email support.datacenters@americantower.com

Hear From Our Customers  

“The collocation process with American Tower is smooth, seamless, and efficient. As a customer with multiple projects open, I cannot express how much I appreciate the communication and timeliness of activities.”

“We work with many vertical asset companies, both large and small. By far American Tower has set the standard in customer service, communication, and consistency. As a result of the great experience we are having and your team’s efficiency, we are going to make American Tower our primary vendor for vertical assets.”

“They have a great staff working our market projects. Their leadership team attends the quarterly calls and solicits feedback, along with taking concerns directly. They provide solid weekly updates and regularly meet or exceed project expectations with regards to timelines. Site acq services are performed well. Very customer oriented."

“It is key to work with someone that is knowledgeable and is up to speed with the project status. It makes deployments so much easier when the Project Manager knows what they're doing.”

"The [American Tower] folks that work on our projects are committed to our success.”

"The team at American Tower is helpful and very responsive to any troubles that arise from start to finish of our projects.”

Take the Next Step With American Tower